Adonit Phone Case Support

Warranty

The Auto-Clamping Wireless Car Charger Randomly Opens and Closes. How do I fix this?

  • 1) Make sure that you’re using the USB Fast Car Charger that came with the Auto-Clamping Wireless Car Charger. Plug the USB cable into the upper port that says "QC 3.0" of the Car Charger.
  • 2) Check to see that both connections on the cable is secure.
  • 3) Place your phone in the center of the wireless charging area and make sure the IR sensor located near the bottom has been totally covered.
  • 4) The material of your phone case may also affect this. Take off the case or try a different case.
  • 5) The power source may be unstable. This happens when too many devices share the same power source. Try unplugging the other devices to see if this fixes the issue.

Auto-Clamping Wireless Car Charger compatible models:

Apple mobile phone: iPhone X, iPhone 8, iPhone 8 Plus
Samsung mobile phone: Galaxy S9, S9 Plus, S8, S8 Plus, S7
Samsung Edge Note 7 & 8

Does Auto-Clamping Wireless Car Charger support quick charge?

Yes, the Auto-Clamping Wireless Car Charger supports quick charge when connected with a QC 2.0/3.0/4.0 adaptor.

What size smartphone will fit on the Auto-Clamping Wireless Car Charger?

The Auto-Clamping Wireless Car Charger supports a minimum phone screen size of 4.5"and a maximum phone screen size of 6.3".

What kinds of wireless charge specifications does the Adonit Auto-Clamping Wireless Car Charger follow?

The Auto-Clamping Wireless Car Charger follows the Wireless Power Consortium Qi standard.

What to do when the auto-clamping function is non-functional?

  • Please unplug the USB cable and reconnect again to make sure auto-clamping function works properly.
  • Please make sure car adaptor supports 5V 2A or QC2.0 spec:
  • When car adaptor does not support 5V 2A or QC2.0 spec, the wireless charge or auto-clamping functions may act abnormally.
  • Please check your smartphone covers the entire infrared sensor.

What to do when the wireless charge function is non-functional?

  • Please unplug the USB cable and reconnect again to make sure wireless function works properly.
  • Please remove other USB devices from your car adaptor. The adaptor may not be able to support multi devices’ charge.
  • Please make sure car adaptor supports 5V 2A or QC2.0 spec:
  • When car adaptor does not support 5V 2A or QC2.0 spec, the wireless charge or auto-clamping functions may act abnormally.
  • Note: Some phones respond a little slower when put on Wireless Car Charger that is due to the phone’s operating system.

What kinds of accessory does the Auto-Clamping Wireless Car Charger package include?

Auto-Clamping Wireless Car charger/ Air-Vent Clip / Suction Mount Handle / USB cable / User Manual USB Fast Car adaptor (optional)

What parts of the Auto-Clamping Wireless Car Charger are under warranty?

All the parts have a one year warranty

How many grams does the air-vent clip support?

Air-vent clip can support max weight up to 800g.

When the smartphone is charging on the wireless charger, will the smartphone have any signal problems?

No, when you setup Wireless Car Charger in your car, please make sure the smart phone signal works as normal.

Still have questions?

Email us at help@adonit.net and we’ll be glad to lend you a hand.